Revolutionising Security System Maintenance: The Power of Remote Fault Detection

In today’s fast-moving world of electronic security, spanning CCTV, access control, and intruder detection, installers face growing pressure to deliver efficient and proactive maintenance.
Remote fault detection and resolution are transforming how systems are serviced, reducing costs, improving uptime, and enhancing customer satisfaction. This is where SecureConnect excells.

The Traditional Challenge

Traditionally, when a security or intruder alarm system developed a fault, the maintenance process was reactive and often inefficient. Clients reported problems, and installers dispatched engineers, only to find minor issues that could have been identified and resolved remotely. This approach delayed fault resolution, wasted valuable engineer time, and increased operational costs.

Eaton SecureConnect – Smart Remote Servicing in Action

Eaton’s Scantronic SecureConnect is a leading example of how technology can simplify and strengthen remote security maintenance. Its Automatic Remote Servicing feature enables installers to automatically generate detailed system health reports, saving time and money while ensuring compliance with BS9263:2016.

Available free of charge to approved installers, SecureConnect lets you replace a six-monthly physical maintenance visit with an Automatic Remote Service. Alternatively, you can offer monthly reports as an enhanced value-added service for your clients.

Unlike many other manufacturers, Eaton does not charge for this cloud-based functionality, making it an attractive, cost-effective solution for both installers and end users.

Benefits of Remote Fault Detection for Installers

Reduced Travel Costs – Fewer site visits lower fuel and labour expenses.
Increased Productivity – Engineers can manage and service multiple systems from a central location.
Scalability – Grow your client base without expanding your field team.
Competitive Advantage – Remote support capabilities set your business apart from the competition.

Where on-site attendance is unavoidable, advance fault visibility allows engineers to prepare effectively, ensuring the correct replacement parts and tools are available, and avoiding repeat visits.

Benefits for End Users

Faster issue resolution
Reduced operational disruption
Improved system uptime and reliability
Greater peace of mind

The Future of Predictive Maintenance

With advances in AI and system analytics, the next evolution of remote servicing is predictive maintenance, where systems alert installers before a fault occurs. By adopting these technologies today, installers can position themselves as market leaders tomorrow, delivering more efficient, proactive, and profitable service.

Eaton SecureConnect’s Automatic Remote Servicing Features

Quick Analysis – Remote Fault Detection provides a summary of report findings with classification by priority.
System Summary – Includes details such as active tampers, faults, last set/unset events, and detectors inactive for 7+ days.
Panel Vitals – Displays panel voltage, load, and battery health.
Configuration Changes – Notifies installers of any panel setting alterations (e.g. zones changed from “Normal alarm” to “Not used”).
Mobile & Wi-Fi Connection – Compares signal strength values (requires COM-DATA-WIFI or COM-DATA-WI-FI module).
Wired and Radio Zones – Shows setup, resistance values, and signal strengths from current and previous services.
Panel Log – Captures the last 100 recorded system events for quick analysis.

Ready to Transform Your Maintenance Operations?

Experience the benefits of remote fault detection and smart servicing with Eaton SecureConnect™. Book an online demo or contact Smart R Distribution to learn how SecureConnect can help your business save time, reduce costs, and deliver a superior service experience.